Product manager resume examples for associate, B2B and growth roles

Chalkbeam · Melbourne, VIC

Onboarding squad for a school administration product used by about 600 Australian schools.

• Ran 18 interviews with school administrators and teachers, then turned the findings into the backlog.
• Wrote the brief and success measures for a guided setup checklist; first-week activation for new schools rose from 41% to 46%.
• Cut class import from seven steps to three with design and engineering, after tests with six teachers.
• Review setup support tickets monthly with customer success; three roadmap items came from it this year.
• Maintain release notes and help-centre updates so support hears about changes before schools do.

Rosterloop · Melbourne, VIC

Analytics support for three product squads at a workforce rostering software company.

• Built weekly Looker adoption reports that gave three squads one view of feature usage and drop-off.
• Mapped support themes to product work; bulk staff invitations cut repeat setup questions by 16%.
• Answered six to eight SQL requests a week from product managers and documented reusable queries.
• Prepared research summaries for quarterly roadmap reviews and took notes in customer interviews.

Monash University · Business analytics major

Approvebase · Sydney, NSW

Integrations and admin tooling for an accounts payable product used by about 900 mid-sized businesses.

• Own the partner integration roadmap across accounting, ERP and banking connectors; activated integrations per customer rose 29% over 18 months.
• Prioritised self-service configuration for approval rules and cost centres, reducing implementation effort by about 35 hours per enterprise customer.
• Ran discovery with 26 finance administrators and implementation consultants, then rebuilt the integration setup flow around the three tasks behind most escalations.
• Led the retirement of a legacy CSV connector used by 140 customers, with a migration guide, in-app notices and weekly check-ins with customer success; 131 moved before the cut-off.
• Wrote the public API changelog and deprecation policy with engineering, giving partners six months' notice of breaking changes.
• Run a monthly platform review that aligns engineering, partnerships, support and sales on quarterly outcomes.

Briefpath · Sydney, NSW

Workflow software for accounting and legal firms; product manager for approvals and notifications.

• Launched an approvals workflow that reached 1,200 monthly active administrators within six months.
• Introduced one-page problem briefs and outcome reviews; low-confidence roadmap items fell 24% across two planning cycles.
• Worked with the data team on an approvals adoption dashboard that account managers used in quarterly reviews with the largest customers.
• Ran quarterly customer advisory sessions with eight accounting and legal firms to test roadmap priorities.

Briefpath · Sydney, NSW

Requirements and user acceptance testing for the client portal rebuild.

• Wrote requirements and acceptance criteria for the client portal rebuild and ran user acceptance testing with 30 users across four firms.
• Documented the approval rules of the ten largest customers, which later became the basis of the approvals product.

University of New South Wales · Business technology

Fictional payments infrastructure company · Brisbane, QLD

Internal developer platform used by about 220 engineers across 30 product teams.

• Own the developer platform roadmap covering build pipelines, service templates and the deployment portal used by 30 product teams.
• Interviewed 34 engineers and analysed build logs, finding flaky integration tests behind most pipeline reruns; prioritised test quarantine over a new CI vendor.
• Shipped a service template with logging, tracing and alerting defaults; median time to first production deploy for new services fell from nine days to three.
• Defined platform adoption and reliability metrics, including deployment frequency and change failure rate, and review them monthly with engineering leadership.
• Planned the staged move of 140 services to the new deployment portal, with team-by-team cutover dates and a weekly migration review.
• Write requirement documents with staff engineers that set acceptance criteria for latency, rollback and audit logging before work starts.

Fictional online invoicing platform · Brisbane, QLD

Public payments API used by about 600 software partners to collect invoice payments.

• Moved from engineering into product to own the public payments API, its developer documentation and the partner sandbox.
• Prioritised idempotency keys and clearer error codes after support tickets showed duplicate charges and failed retries as the top partner issues.
• Rewrote the API reference and quick-start guides with developer relations; partner integration tickets fell by about 40% over the next two quarters.
• Planned the retirement of API version 1 with twelve months of notice, migration guides and a usage report for each partner showing which endpoints still had to move.
• Worked with security and compliance on PCI DSS scope reviews before each API release that touched card data.

Fictional online invoicing platform · Brisbane, QLD

Backend engineer on the invoicing and payments team before moving into product.

• Built and maintained payment reconciliation services in Java and PostgreSQL that processed about 80,000 transactions a day.
• Wrote the first internal design document template, which the invoicing and payments engineering teams later adopted for every new service.
• Joined the on-call rotation for payment services and led follow-up reviews for three customer-facing incidents.
• Acted as the engineering contact for partner integration questions, which led to the move into product management after three years in engineering.

Tools: Java, PostgreSQL, REST APIs

Griffith University · Software development major

Teamgarden · Sydney, NSW

Growth squad of two designers, six engineers and a data analyst for a self-serve project workspace product.

• Own the activation roadmap across product, design, engineering, data and lifecycle marketing.
• Led twelve onboarding experiments over 18 months; together they improved activation by 18% for the priority cohort of teams with 10 to 50 users.
• Defined the activation cohorts and the experiment readout template used in monthly product reviews, including guardrail metrics and rules for stopping a test early.
• Replaced a generic product tour with role-based setup paths after interviews with 22 new workspace admins; median time to first shared project fell from 3.1 days to 1.4 days.
• Partner with sales and marketing on trial-to-paid conversion goals; revenue targets sit with the commercial team.
• Coach two associate product managers on problem framing and experiment design.

Kitepost · Sydney, NSW

Social media scheduling app for small businesses; product manager for trial onboarding and self-serve upgrades.

• Reworked trial onboarding and reduced the time to a first scheduled post by 23%.
• Built a customer evidence library from interviews and support tickets that three squads used to connect roadmap decisions to recurring needs.
• Launched in-app upgrade prompts based on usage limits, working with finance on plan rules and billing edge cases.
• Cut onboarding-related support tickets by 17% with in-app guidance on the three most common setup mistakes.
• Ran the annual customer survey with marketing and grouped the open-text answers into five product themes.

Kitepost · Sydney, NSW

Supported the core scheduling squad with discovery and release planning.

• Ran weekly usability sessions for the redesigned content calendar and summarised the findings for the squad.
• Wrote release notes and help-centre articles for 14 releases with the support team.
• Tracked adoption of new scheduling features in Amplitude and shared a monthly summary with the squad.

University of Technology Sydney · Marketing major